At Platform24, we have an uncompromising focus on making every day better for patients and people working within healthcare, like doctors and nurses. Together, we impact lives globally by building healthcare 2.0.

Now, we are looking for a Product Success Manager who wants to shape tomorrow's healthcare.

Joining our Professional Services team as a Product Success Manager means you'll be part of a team responsible for leading the implementation and adaptation of our platform according to our customers' needs. Your mission is to represent our product and technical capabilities to customers across Europe, such as private and public healthcare organizations. The role operates as an individual contributor and as part of smaller teams.

This is a hands-on role where your wide range of tasks will include setting up implementation plans, creating communication material, visualizing customer solutions, writing business rules in the configuration layer of our product, coordinating multiple stakeholders, leading strategic discussions, and much more. In this role, you are in the middle of everything that happens with our customers. You will develop quickly and learn about our product, organization, and customers at high speed. Based on a deep understanding of our products and customer needs, you will match customer requirements with the right mix of product functionality, configurations, and consulting services. You will collaborate closely with other PSMs, Platform Architects, the Commercial team, and Product Managers to implement new designs when needed for our customers' success. The delivery of customer solutions will be yours to manage and secure a timely and successful platform implementation.

Meet Emelie and hear her thoughts on what it is like to work as a Product Success Manager at Platform24.

We believe you have:

• A goal-oriented mindset. Take responsibility for your work and being comfortable acting in an environment with lots of unknowns. You will pick up ideas and turn them into customer value, identifying all crucial activities along the way.
• Technical acumen. You are used to translating tech to non-tech people and can guide discussions to keep within the scope of technical and product limitations.
• Tech curiosity. You are eager to understand the internal workings of our platform so that you can make hands-on alterations to its functionality through different configurations in the product.
• Collaborative mindset. You are curious to seek information from others and are good at building efficient collaborations with team members. What the team can achieve is more important to you than your individual performance.
• Drive. We are out to revolutionize the healthcare system, so we keep a high pace. You get things done, rather than talk about it, and you are quick to take on the diverse tasks required to get the job done.
• Passion for healthcare. You are interested in improving its efficiency, quality, and accessibility.
• Communication skills. You're in the driver's seat for your customer segment or customers, and you will need to articulate how we can help them succeed with our products and services. You must be great at listening, communicating, and negotiating to get buy-in for your agenda.
• Problem-solving skills. You're analytical and used to analyzing quantitative data and making data-driven decisions.
• Language proficiency. Professional proficiency in Swedish & English, written and spoken, is needed.
• Relevant education. A relevant university degree or equivalent.

What's in it for you?

The role belongs to the PSM team within Customer Services, a part of the organization that bridges the commercial and product teams to deliver professional services, customer success, and customer support. You will enter a role with many responsibilities and high expectations, in a warm and caring team where we help each other and have a lot of fun. To complement the firmwide social events, the PSM team and the Customer Services organization do offsites, team buildings, afterworks, team meetings, and much more.

At Platform24, we recognize that we all have different needs when planning our lives. That is why we believe in flexible working hours to ensure work-life balance for everyone. We have Demo & Beers every other week, where we share our accomplishments (beers optional :). 

About Platform24

Platform24 is a leading health tech company combining intelligent automation with deep medical knowledge, building a platform that radically improves how healthcare is accessed and delivered for patients and clinical staff. We are changing how healthcare is done in public and private healthcare organizations. We are growing quickly, rapidly increasing our impact on healthcare across several European markets.

Apply today!

We're moving quickly, so apply! The sooner you get on board, the better.

Location

This role is based in Stockholm, providing an exciting opportunity to work in vibrant and dynamic environments.

Platform24 is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.